Privacy Policy


1. Information Uses

A. Website

When you sign up as a member or use services provided through our website, we will process your personal data such as your name, email address, identity card number, contact information, billing information and demographic information such as gender and date of birth. It is mandatory for you to provide us with your name, identity card number, contact information and email address in order to sign up as a member and use our services.

We will process your personal data for the following purposes:

  • to sign up as a member;
  • to process your order and order fulfilment;
  • to provide you a more personalized experience on our website.

We may use standard postal representatives to correct or supplement your address information, in order to ensure that your order has been delivered. We do this because we want to ensure that you receive the order and reduce the costs associated with our procedures.

When you visit our website, we will automatically log your Internet Protocol (IP) address, browser type and access time. We utilize this information to evaluate website performance, determine where visitors come from, and track clickstream data (screens where users visit our website). This data helps us to determine what the users are most interested in, so that we can maximize your enjoyment of our website. The log file is not tied to personally identifiable information.

Your demographic information (includes gender, date of birth, etc.) will be used for several security purposes to ensure that you are who you say you are, and to ensure that you are actually paying with your own credit card, not someone using a stolen credit card.

We may use session cookies combining with the log file to provide you a seamless experience on our website, at the same time understand our website traffic and analyse your demographic information in aggregate form. Cookies are information stored on your computer’s hard drive by your browser which identify you when you enter our website.  The ability to select samples on our website is not driven by cookies. If you set your browser to reject cookies, our website will not identify you when you enter and you need to manually type in your ID and password.

We may also collect your personal data on social networking sites. When you interact with our social media (includes Facebook, Instagram and YouTube), we may collect your information for the purposes listed above.


B. Other purposes

In addition to the above purposes, we will generally process your personal data:

  • for fulfilment purposes;
  • for research, statistics, data matching and product development;
  • to communicate with you for all the above purposes.


2. Disclosures

For all of the above purposes, your personal data will also be disclosed to individuals, service providers, organizations and any other selected parties (within or outside Malaysia) related to us.

We will also disclose your personal data to any other parties required by law or regulation or court order. If we are merged or acquired by another entity, your personal data may be transferred to that entity as part of the merger or acquisition.

As a member of our website, you may correct or update your personal data by clicking on the ‘My Account’ section at the top of any page, enter your ID, password and birthday when prompted, and then click the ‘Edit Information’ button. The changes you make will be immediately reflected in our database. If you wish to deactivate your account, you may contact our member services team through the ‘Contact Us’ section.

Any request to access or correct personal data may be charged, and shall also comply with any privacy or data protection laws. If you choose to restrict our right to process personal data, you can contact us in writing. For the avoidance of doubt, this restriction does not include the processing of mandatory personal data.

We reserve the right to modify our Privacy Policy at any time. If we do so, we will post there changes on our website. If you continue to be our member or use our services, you are deemed to have accepted the changes.